**Where is your jewelry made?**
Our jewelry is thoughtfully designed and crafted right in our studio, located in the vibrant heart of Philadelphia.

**What is your delivery lead-time?**
For individual orders, we typically ship within 3-5 business days to bring you a personalized piece. Larger wholesale orders, crafted with careful attention to detail, may require 4-6 weeks to complete.

**What materials do you work with?**
We work primarily with recycled sterling silver, 14kt gold-filled and solid gold, as well as semi-precious and precious stones and freshwater pearls to create each unique piece.

**What is gold-filled?**
Gold-filled jewelry is created by bonding a layer of 14kt solid gold to a brass core. With a legally required 1/20th gold content, our 14kt gold-filled pieces have a lasting glow that holds up to wear over time, unlike gold-plated items.

**Is your silver sterling?**
Yes, all our sterling silver is 100% recycled, containing 92.5% silver mixed with 7.5% copper for durability. Some pieces are oxidized for added character, bringing out the texture and hammering for a striking look.

**What if any of the pieces in my order don’t meet my expectations?**
If any item doesn’t meet your expectations, you may return it within 14 days for a full refund, minus shipping. Just contact us for an RA# and return instructions.

**What if I have a J+I item that needs a repair?**
Each piece of J+I jewelry is backed by our lifetime craftsmanship guarantee. If your item ever needs repair, please reach out to us at 215.463.0136 or use our contact page for further assistance.